Concierge practices
A premium practice deserves a premium experience online.
Concierge patients pay for access and attention. They expect the same from your website, your onboarding and every message. I help you attract the right members, onboard them smoothly, and renew them every year.
The member year
Every touchpoint, from the first question to the renewal, designed to feel personal and run on its own.
First inquiry
A clear page on what membership includes, who it suits and how to join, with a quick way to ask questions.
Welcome
Agreement, intake and the first comprehensive visit scheduled without back-and-forth.
Ongoing access
Messaging, reminders and check-ins that feel personal and run on schedule.
Annual review
A summary of the year that shows members the value they received.
Renewal
Reminders well before the date, and an early warning when a member goes quiet.
Where I help
Referrals and reputation
Content in your voice, a strong presence in search and AI answers, and referral programs that suit a discreet, premium brand.
White-glove onboarding
Enrollment, agreements and intake in one smooth flow, so members feel looked after from the first day.
Renewals you can see coming
Panel size, engagement and renewal risk on one dashboard, reviewed every month.
Concierge models that also bill insurance have extra rules on what the membership fee may cover. Your counsel should review membership terms, and the systems are built around them.
Questions from concierge practices
Will marketing make us look less exclusive?
No. The work is about clarity and the right fit, not volume. Most concierge practices want fewer, better-matched inquiries, and the system is built for that.
Our panel is full. Why grow?
A full panel still loses members every year. A waitlist that stays warm, smooth onboarding and early renewal warnings keep the panel full without a scramble.
How do you handle a waitlist?
When the panel is full, the site collects waitlist requests, keeps them warm with occasional updates, and alerts you when a spot opens.
Is your concierge practice ready for its next members?
Book a 30-minute call, or start with the free Readiness Score.